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Teresa Stickler

Pharmacist: Teresa Stickler

Pharmacy: Melrose Pharmacy

City, State: Phoenix, AZ

What led you to a career in independent pharmacy?
Dissatisfaction working at a chain. Wanting to do things my way and give better service. I like to help people and wanted to have the time to help my patients. Now I have the time to spend with my patients to dive into their health problems and give them good health advice.

What makes your pharmacy standout from the competition?
We serve the HIV community. Now that we have My One Pac (Parata Pass) we are able to help with adherence and really make an impact on their viral. The success has been so good that I have HIV doctors starting to send me a lot of their HIV patients to use the packaging.

We also are a compounding pharmacy and I specialize in women's hormones. I charge for hormone consults and help doctors prescribe the hormones to their patients. I call myself the "Hormone Fairy" because I help so many women's lives.

What are your biggest challenges?
Gross Profit. HIV drugs are very costly and have a low gross profit with high investment. My gross profit is below industry norm because of it but I have to keep my specialty in mind. It's hard to have a high gross profit in pharmacy anyhow just dealing with the PBMs.

Describe a recent, rewarding experience with a patient:
I had a patient who was about to have GallBladder surgery. I recommended to him Optizyme, a mixture of digestive enzymes. He returned a couple of months later, stating that his doctor opened him up in surgery, and couldn't believe it that there was nothing wrong with his gallbladder anymore. I am really proud that my recommendation helped that patient so much. Too bad the doctor had already opened him up.

How has NCPA helped your business?
I am really proud of NCPA's legislative work. It has been most effective recently. In a world of PBM lobbyists, we have a tough fight and there seems to be a new fight all the time. We NCPA's hard work we are the closest ever to getting Any WIlling Provider and MAC transparency passed. Pharmacy owners are busy people and we really need NCPA's support and hard work to get our bills into Congress. Pharmacy owners have a duty to help though when NCPA needs our voices heard.