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Pharmacist: Danny Dang

Pharmacy: Esco Drug Co Inc.

City, State: Manhattan, NY

What led you to a career in independent community pharmacy?
I worked in both independent and retail chain stores and found that independents provide better customer service and a friendlier environment. Independent pharmacies also gives us more control of daily operations. Therefore, once I explored a unique niche, I started researching and opened my own pharmacy.

What makes your pharmacy standout from the competition?
I believe small business is more flexible and intimate; therefore, I dedicate more time to patient care. I do this by providing drugs availability faster through delivery and more competitive prices. Owning a store allows for quick decision making versus going through corporate loop holes. In addition, you can implement faster regulation and update information locally. This also allows for easy custom marketing.

What are your biggest challenges?
The biggest challenges are human resources and regulation, which takes a lot of time and resources.

Describe a recent, rewarding experience with a patient:
One time, a patient experienced difficulty getting Osmolite, and enteral product. He was a homebound patient. He tried many places around the area, but no one is able to get it or willing to take the time to order and deliver this product. We were able to get it the next day and deliver to the patient. As a result, the homebound patient was happy and the store go the rest of his prescription business.

How has NCPA helped your business?
NCPA has helped my store get up to date with regulations. They also help get the voice of independent pharmacy owners heard in the political arena. NCPA directs them to regional organizations, and in my case, it was PSSNY. PSSNY helped me tremendously. From the point of establishing a wholesaler to little things as where to get the prescription bags for an economical price.

I would not advise anyone to start a business without joining NCPA. NCPA is a powerful resource for new and existing business owners.