Pharmacist: Frank "Butch" Henderson, RPh.
Pharmacy: Klein's ShopRite Pharmacies
City, State: Harford County to Baltimore County to Baltimore City, Maryland
Current Position/Title: Pharmacy Director
How many years have you been practicing as a pharmacist? I have been practicing pharmacy for the past 26 years.
What led you to a career in independent pharmacy?
My job in high school; I was a technician and I wanted to see what pharmacy really did and what it entailed. I learned it was a great place to interact with patients as the healthcare provider and I realized it was very interesting, and so I changed my major from dentistry to pharmacy.
What community activities are you involved with?
I run a local softball league acting as commissioner, as well as coach and player. I also speak to local groups, including churches and senior centers, on various healthcare related topics. I try to participate in as many activities as possible within the community. I like to let the community know who we are, where we are, and what we can do for them. Recently, we hired a new dietician within the grocery store, and I have been working closely with her to provide the seniors and other members of the community with information on diet as well as healthcare and how they coincide with each other. It is very important to me to volunteer my time and show the community what we as pharmacists are doing to improve healthcare.
What positions have you held, or currently hold, within the pharmacy profession?
I am currently the Pharmacy Director at ShopRite in Maryland. I manage the nine pharmacies within the ShopRite grocery stores. I have been very happy working closely with the Klein family and being a part of this family business.
What makes your pharmacy standout from the competition?
We provide intense counseling and advice and truly care about our community and our patient; this comes from a history of being family-owned and community focused. Our patients are our number one focus; they drive the pharmacy to do well and provide them with the best possible care.
What are your biggest challenges?
Right now access is a real issue as our pharmacy is not able to establish preferred status with some of the payors. This really restricts our patients’ freedom of choice.
Describe a recent, rewarding experience with a patient:
I have a new patient who was recently diagnosed with diabetes and has been able to lose a significant amount of weight, lower her A1C, and is very positive about moving forward with her care. As her coach and pharmacists, we are looking forward to measuring her progress with each visit, in what could have been a very negative diagnosis and depressing adventure had she attempted this on her own.
How has NCPA helped your business?
NCPA continues to advocate for pharmacy and pharmacists, which is very reassuring. The NCPA has also helped us deliver meaningful programs to our patients, like the Dispose My Meds campaign, and we as well as our patients are very thankful.
What professional organizations are you a member of? Please include any leadership positions you have held, or currently hold, within these organizations.
I am a member of APhA, NCPA, and MPhA. I am a former trustee and President of MPhA.