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Pharmacist: Hank Dunklau, PharmD

Pharmacy: Midtown Express Pharmacy

City, State: Nashville, TN

How many years have you been practicing as a pharmacist?
9 years

What led you to a career in independent community pharmacy?
I always wanted to be in the medical field and pharmacy seemed like the right fit.

What makes your pharmacy standout from the competition?
SERVICE!!! We try to go above and beyond what the competition does to create happy, healthy patients. We also offer different services than other pharmacies in the area. We have been offering compounding services for a while now that include hormone replacement therapy, pain management, and compounding for all sorts of animals. We also have incorporated specialty care services into our current realm of practice.

What are your biggest challenges?
Insurance reimbursement rates are a definite issue right now. Especially offering the services we do, we struggle to work with the big insurance companies on offering reasonable payments.

Describe a recent, rewarding experience with a patient:
I would have to say the most rewarding thing I have experienced recently was helping a menopausal patient. She was struggling with hormone imbalance that was causing hot flashes, night sweats and a decreased libido. After consulting with her and her physician, we created a hormone replacement therapy customized to her needs. She called the other day to tell me that the therapy we created changed her life!

How has NCPA helped your business?
I appreciate that NCPA is urging PBMs to be more transparent. I’m also excited for the future of pharmacy with provider status being right on the cusp of fruition. NCPA representing independent pharmacies and pharmacists for provider status is incredibly important. It’s something we need in the future!