Pharmacist: Bradley Arthur, RPh
Pharmacy: Black Rock Pharmacy
City, State: Buffalo, NY
Pharmacist's years of service: I have been a registered pharmacist for 27 years having graduated from The University of Florida College of Pharmacy in 1987. I have been working in the family pharmacy for 35 years.
What led you to a career in independent pharmacy?
I had the great fortune of having many successful and passionate role models and mentors, as I was deciding what to do with my future. Beginning with my father, I learned the value and satisfaction in providing services to a community in need. Additionally, my god-father was a pharmacist and most people in my parent's circle of friends owned community pharmacies and I was able to witness firsthand how rewarding this could be.
What makes your pharmacy standout from the competition?
Since the beginning in 1957, our business model has been predicated on one simple mission: treat patients in the manner in which either we, or our loved ones, would like to be treated. This credo is at the center of everything we do, from free home delivery to the manner in which patients are greeted and made to feel welcome every day!
What are your biggest challenges?
Without a doubt, operating a small business in community pharmacy is un-like any other. The normal challenges of competing in a highly competitive environment are accented by the inherent challenges posed by PBM's, and Federal, State and local regulators. These obstacles sometimes inhibit our ability to take care of people and perhaps create our biggest challenges to fulfilling our mission.
Describe a recent, rewarding experience with a patient:
We have many and it is for this reason that I remain committed to Independent community pharmacy. Recently a gentleman in his late 60's who isn't a regular patient came into the pharmacy specifically to recall for me an incident which occurred many years prior. He was in the midst of a cardiac incident and walked into the pharmacy for urgent advice. I was able to immediately identify that he was in cardiac distress and called for help. He was rushed to the hospital and fortunately survived. To this day he credits the pharmacy with saving his life.
How has NCPA helped your business?
NCPA has helped my business in many immeasurable ways. Being able to be exposed in the national sense of what is happening in pharmacy has allowed me to react in time to position the pharmacy for future success. Additionally, the power of NCPA as an advocate for community pharmacy has benefited me and my business tremendously.