Highlighting the important role independent community pharmacists play in our national healthcare system.
Pharmacist: Nancy Showalter, RPh
Pharmacy name: Stotts' Drug Store
City, State: Searcy, AR
Pharmacist's years of service: 29 years
What led you to a career in independent community pharmacy?
My grandfather established Stotts' Drug in 1927. His son, my mother's brother, graduated from pharmacy school and then decided to attend medical school. My mother married my father, who was a pharmacist. To say that pharmacy is in my blood would be putting it lightly. I grew up in our drug store and enjoyed seeing the satisfaction that my father received from helping people. His customers put an enormous amount of trust in him, and loyalty was established. Today, I am still serving many of the same families who are third generation customers.
What makes your pharmacy standout from the competition?
At Stotts', we care about our customers and take a special interest in them and their families. We go the extra mile for our customers and offer hometown service and free delivery within the city limits. Stotts' is the oldest retail business in our county, and it is still going strong today; people know they can trust us to take care of them.
What are your biggest challenges?
Keeping up with ever-changing insurance information is often a challenge. Figuring out what new and changing paperwork requirements must be done annually is also challenging. These things can unfortunately take away some of the fun of practicing pharmacy, but they must be done.
Describe a recent, rewarding experience with a patient:
It is rewarding and heartwarming to me to hear stories from people who tell me how much my father helped them and their families over the years. I have heard many people say, "I couldn't have raised my children without his help." There were times when they could not afford their children's medication, and he would give it to them for free. He often told me that he could not stand to see a child go without necessary medication because of money. This has carried on into my life and practice as well. I did not understand it fully when I was growing up, but I do now. I have done as he did many years ago. There are some things that money simply cannot buy, and our customers trust and appreciate us more for it.
How has NCPA helped your business?
NCPA has always been so supportive of community pharmacy. My father was a big proponent for NCPA when it was NARD. I really appreciate how they "go to bat" for independent pharmacy, and I feel that their support has helped my store and other small businesses like ours keep the doors open.