Highlighting the important role independent community pharmacists play in our national healthcare system.
Pharmacist: Joseph Moose
Pharmacy name: Moose Pharmacy
City, State: Concord, NC
Pharmacist's years of service: 21 years
What led you to a career in independent community pharmacy?
Genetics. There have been four generations of pharmacists in my family starting with my great, great grandfather. As I started thinking of a career in pharmacy, I saw the impact my dad had on patients by helping manage their care and the respect from the community he earned, and 1 hoped that I could be a fraction of the great pharmacist he was.
What makes your pharmacy standout from the competition?
We focus on doing what is right for the patient first, then we hope profits come with these services given. We are also innovative, having pharmacists working at the top of their degree, providing such services as bioidentical hormone replacement therapy and homeopathy consultation, as well as precepting pharmacy students and residents. We also offer total patient care management and adherence monitoring.
What are your biggest challenges?
Insurance companies paying one flat fee regardless of the service rendered to the patient so that there is no financial incentive to give better care to patients. Another challenge I face today is that other pharmacies are apathetic and don't hold their employees accountable to what they say they can do to expand the profession of pharmacy. When working for larger chain pharmacies, most pharmacists aren't given the opportunity to do what they want to do to try and better the profession of pharmacy.
Describe a recent, rewarding experience with a patient:
We have a program at Moose Pharmacy called the adherence program. It is a physician referral- based service in which physicians can opt to have certain patients have their medications directly faxed to the pharmacy to be filled and all medications for that patient are filled at the same time each month. Medications are then bubble packed and delivered to or picked up by the patient. Recently we had a patient join our adherence program, and we were able to cut out four medication duplications. This same patient had been seen in the emergency department five times in the last year due to medication mishaps with blood pressure medications. In the last three months she has been on the adherence program, she has had no emergency room visits related to her medications. The utilization of this program has helped to save overall health care dollars and make more money for the company as the
patient is now getting all medications filled on time each month.
How has NCPA helped your business?
NCPA has helped my business through educational programming, the opportunity to see industry trends and novel approaches to delivering patient care, and also providing the opportunity to network with other entrepreneurs.
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