Patients Highly Satisfied at Independent Pharmacies, Readers of Consumer Reports Say



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Independents Garner Top Reader Scores in Speed, Accuracy, Helpfulness

Alexandria, Va. Jan. 31, 2014 - Readers of Consumer Reports magazine gave independent community pharmacies high marks for overall customer satisfaction and the best ratings of any pharmacy provider in key categories such as "speed and accuracy"; "courtesy and helpfulness"; and "pharmacists' knowledge," according to the publication's pharmacy survey, featured in the March 2014 issue of the magazine.

Patients at independent pharmacies reported shorter wait times and a greater likelihood that independents would have medication in stock, compared to some other pharmacy options.

"Patients come first for independent community pharmacists and it's encouraging to see that their efforts are noted and appreciated in this survey," said National Community Pharmacists Association (NCPA) CEO B. Douglas Hoey, RPh, MBA. "We congratulate America's independent pharmacists on this milestone and look forward to continuing to support their efforts to support medication adherence, improve patient health and reduce overall health costs."

Independent community pharmacies are consistently recognized in national consumer surveys for providing superlative customer service. Locally owned and operated franchisees of Good Neighbor Pharmacy, Health Mart and The Medicine Shoppe® received the highest customer satisfaction rating from patients in their category of the J.D. Power 2013 Pharmacy Study™. In addition, the Pharmacy Satisfaction™ patient survey sponsored by Boehringer Ingelheim Pharmaceuticals, Inc. reported similar findings.

Independent community pharmacies are also known for meeting individual patient needs through the provision of niche services such as same-day home delivery; compounding customized medications; durable medical equipment; medication synchronization; disease state management programs; and immunizations.


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The National Community Pharmacists Association (NCPA®) represents the interests of America's community pharmacists, including the owners of more than 23,000 independent community pharmacies. Together they represent an $88.7 billion health care marketplace, dispense nearly 40% of all retail prescriptions, and employ more than 300,000 individuals, including over 62,000 pharmacists. To learn more, go to www.ncpanet.org, visit facebook.com/commpharmacy, or follow NCPA on Twitter @Commpharmacy.

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