Patients Rate Independents Highly in Overall Satisfaction, Competitive on Prices
Alexandria, Va. - April 5, 2011
Readers of Consumer Reports magazine score independent community pharmacies the highest based on overall satisfaction and service among all types of pharmacy providers. Independents pharmacies are competitive on pricing as well, according to the publication's 2011 pharmacy survey.
Ninety-four percent of the 43,739 readers responding to the survey said they were highly satisfied with their experiences at independent pharmacies, based on categories including personal service, knowledge and speed in filling prescriptions. In addition, a survey conducted by the magazine of popular brand-name drug prices found independent pharmacies offered lower prices than traditional, national pharmacy chains.
"Independent community pharmacists are dedicated to providing patients with expert medication counseling and sterling customer service," said National Community Pharmacists Association (NCPA) Executive Vice President and CEO Douglas Hoey, RPh. "It's encouraging and gratifying to see that patients notice and appreciate these efforts. We congratulate independent pharmacists throughout the country on this distinguished recognition from their patients."
The survey's findings are consistent with those of the 2010 J.D. Power and Associates Pharmacy Study. In that survey, patients gave among the highest satisfaction scores to independently owned, locally operated pharmacies.
"Patients value their local pharmacists and maintaining access to the pharmacy of their choice," Hoey added. "The costs of patients improperly taking their medication has been estimated as much as $290 billion annually. Employers, other health plan sponsors and policymakers can help reduce those costs by supporting efforts to protect patients' choice of pharmacy and ability to consult with their local pharmacist. They can start by rejecting efforts to mandate patients use mail order pharmacies."
The National Community Pharmacists Association (NCPA®) represents the interests of America's community pharmacists, including the owners of more than 23,000 independent community pharmacies, pharmacy franchises, and chains. Together they represent a $93 billion health-care marketplace, have more than 315,000 employees including 62,400 pharmacists, and dispense over 41% of all retail prescriptions. To learn more go to www.ncpanet.org or read NCPA's blog, The Dose, at http://ncpanet.wordpress.com.
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