Process and Quality Improvement: How to Improve Your Efficiencies in the LTC World
Tuesday, October 13, 2015, 2:45 p.m. - 4:15 p.m.
Gaylord National Resort and Convention Center
Continuing Education Credits: 0.15 (1.5 Contact Hours)
ACPE #: 207-000-15-136-L04-P and ACPE #: 207-000-15-136-L04-T
Outstanding business processes and quality assurance systems lead your LTC business to superior service to your customers. Unfortunately you are only as strong as your weakest link, and what works today, may not work tomorrow unless a well-defined corporate culture surrounding error prevention and customer service exists and resonates with every member of your staff. Continuous systems of quality improvement are vital to your success. This fast-paced session will introduce you to proven effective tools to identify poor processes, perform a root cause analysis and employ rapid improvements and create a planning structure that keeps problems fixed.
Pharmacist and Technician Learning Objectives:
- Analyze root causes of poor performance in LTC Operation.
- Apply systems for rapid improvement events.
- Create a Control Plan that keeps problems fixed.
Speakers: Mark Prifogle, HFA, LNHA, ICYB, FACHCA, Chief Executive Officer and Group President, GrandView Health Services, Brownsburg, Indiana; Dixie Leikach,RPh, MBA, FACA, Finksburg Pharmacy, Resterstown, Maryland; Glenn Eldridge, RPh, GrandView Pharmacy, Brownsburg, Indiana
Activity Type: Application-based
Audience: Pharmacists and Pharmacy Technicians