Saturday, October 15, 2016
10:15 – 11:15 a.m.
11:15 – 11:45 a.m. *Special Shoot the Breeze Sharing Session to Follow* (Non-CE)
Ernest N. Morial Convention Center
ACPE UAN: 0207-0000-16-105-L04-P and 0207-0000-16-105-L04-T
1.0 contact hours (0.1 CEUs)
The transition from independence to mobility aids, bath safety aids, and other durable medical equipment is a major life change for the patient and caregiver. Become a resource for your patients and their caregivers with the care and counseling that distinguishes community pharmacy from the competition. Successful peers will lead this session and share their best practices to establish a profitable cash DME niche.
Pharmacist and Pharmacy Technician Learning Objectives:
Create a durable medical section with sufficient depth to provide service to the patient and caregiver population.
Discuss and implement best practices in staff training for optimal customer service.
Outline detailing and marketing messages for physician, patient, and caregiver audiences.
Moderator: Gabe Trahan, Senior Director of Store Operations and Marketing, NCPA, Burlington, Vermont.
Speakers: David Willink, PharmD, Village Pharmacy, Baldwin, Wisconsin, Steve Fettman, RPh, Davies Pharmacy, Inc., Canton, Ohio
Activity Type: Application-based
Audience: Pharmacists and Pharmacy Technicians