Communicating This Way Can Improve Your Star Ratings

Sponsored by Merck

No matter how good your star ratings are, you want them to be better to keep the DIR wolves at bay. Everyone has a few patients that are difficult to get to be adherent. This session will give you proven strategies and staff training tools to engage patients in new ways for new results.

Walk away with:

  • Secrets to approaching patients differently to yield dramatically healthier patient behaviors.

  • Practical strategies to improve adherence and lower total cost of care.

  • Staff training tools to engage patients.

Speaker:
Bruce Berger, PhD, President, Berger Consulting, LLC, Professor Emeritus, Auburn University, Auburn, Ala.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discover how to get to the bottom of potential issues behind non-adherence.
  2. Examine motivational interviewing strategies and their application in community pharmacy.
  3. Demonstrate counseling techniques aimed at increasing patient compliance.