Surescripts Independent Pharmacy Help Line*

Surescripts, in conjunction with the National Community Pharmacists Association, is providing the Independent Pharmacy Help Line (IPL) to connect independent pharmacists with help in assessing, triaging and addressing questions or issues related to their e-prescribing experience.

A complement to pharmacy computer system vendors
The Independent Pharmacy Help Line provides a live resource, but is not intended to replace the support pharmacists get from their pharmacy system vendor. Surescripts has set up this line to help address critical, urgent or persistent issues as a supplement to pharmacy system vendor support. The IPL provides three ways to access direct assistance:

Phone:    1-877-877-3962
Email:     independent-assistance@surescripts.com
Fax:         1-703-880-0149

Staffed by a knowledgeable pharmacy professional
Managed by a certified pharmacy technician with significant e-prescribing experience, the IPL offers assistance to independent pharmacists in three important ways:

  1. Helping to document and classify issues;
  2. Executing the research needed to help address and define a plan of action to help resolve the question or issue; and
  3. Providing personal follow-up to ensure that inquiring pharmacists receive answers and additional assistance as appropriate.

For assistance on common issues - download Surescripts FAQs

Download and print Surescripts IPL flyer - post it in your pharmacy, share it with your staff.

State-by-State Regulatory Status of E-prescribing for Controlled Substances

*Note: Protected Health Information (PHI) should be sent only if absolutely necessary. PHI should be sent only in compliance with federal and state law, including HIPAA. PHI should not be sent by e-mail.