Speaker Bios

Richard Jackson
Dr. Jackson received his B.S. in Pharmacy from Mercer University SouthernSchool of Pharmacy in 1969. He attended graduate school at the University of Mississippi where he received his M.S. in Health Care Administration in 1971 and Ph.D. in Pharmacy Administration in 1972. In 1973 he joined the faculty of Mercer University College of Pharmacy and Health Sciences where he currently serves as Professor and Director of Mercer's Center for Community Pharmacy Practice and Research.

Dr. Jackson has 65 publications in scholarly and professional journals, is the author of 12 chapters in 5 books and is the editor of the National Community Pharmacists Association's Effective Pharmacy Management. He has made 258 presentations at academic and professional meetings, both national and international. The major emphasis of his presentations and publications is related to areas of community pharmacy operation and management.

Dr. Jackson established and operated three community pharmacies in the metropolitan Atlanta area for over 10 years and is a registered pharmacist in the state of Georgia.

Harry Lattanzio
Harry Lattanzio is a Registered Pharmacist and the President of PRS Pharmacy Services located in Latrobe, PA. PRS was co-founded by Mr. Lattanzio in 1982 to provide pharmacist relief services (hence the origin of PRS Pharmacy Services). Over the years and under the leadership of Mr. Lattanzio, PRS has expanded its operation and now assists pharmacy owners nationwide with operational support products and services to include a comprehensive HIPAA Compliance Program, Residential Care Pharmacy Development Program, and DMEPOS Accreditation Prep Program. The Retail Operations Division assists clients with the establishment of their Pharmacy Departments. The PRS Pharmacist Staffing Division offers pharmacist support for hospitals and independent/chain pharmacies across Pennsylvania.

Over the years, Mr. Lattanzio has given numerous seminars and workshops on various pharmacy topics for the National Community Pharmacists Association (NCPA), National Grocers Association (NGA), the Food Marketing Institute (FMI) and numerous pharmacy Buying Groups. Recognized as a leader with vast experience in the retail pharmacy industry, he has to contributed to or authored articles that have appeared in magazines such as American Pharmacist, Drug Topics, Pharmacy Times, Grocery Headquarters, Progressive Grocer, Non-foods, IGA Grocergram, and Supermarket Business. He sits on the Board of Directors of the Keystone Pharmacy Purchasing Alliance, which secures group-purchasing contracts for hundreds of retail pharmacies nationwide. In addition, he has ownership in both retail and long-term care pharmacies.

Gabe Trahan
Gabe Trahan has attained a combination of retail and wholesale experience in the drug store industry over the span of 35 years. Twenty-three of those years were with City Drug Stores (a successful, 14-store, independently owned, chain of pharmacies). While with City Drug, Gabe held every conceivable position except pharmacist, including human resources manager for 150 employees, buyer, director of advertising, and operations manager. His expertise in store layout and product mix has played an important role in the success of a large number of independent stores across the country that range in size from 800 to 15,000 square feet.

Gabe is the creator of the Store Report Card (Retail Fairy Test). This report method focuses on improvements and opportunities. It starts at the outside of the building and only ends at the farthest interior point of a retail store. The results have shown many practical ways to dramatically increase planned, companion and impulse sales.

While holding the position of Director of Store Design and Merchandising for Promotions Unlimited, Gabe found himself travelling from coast to coast conducting seminars on the keys to successful front-end merchandising. For nearly 11 years Gabe was the Director of Retail Services for Burlington Drug Company (a regional drug wholesaler) and also worked as a successful independent consultant. Gabe has had hands-on experience with rejuvenating the front-ends of drug stores as far west as Sitka Alaska, and as far east as Nassau, in the Bahamas. His experiences and observations from working both in the retail and wholesale ends of the drug store and variety industry have given him invaluable insight and understanding of what is needed to create a successful independent pharmacy.

Along with the islands of Aruba, Bahamas and Puerto Rico, Gabe has travelled to nearly every major city in the U.S. and numerous small towns to offer seminars on merchandising, store design, marketing and customer service. Gabe has twice been a featured speaker at NCPA’s Multiple Locations Conference. When he is not presenting, you can find Gabe continuing his hands-on experience with drawing floor plans, installing fixtures, relocating gondolas and merchandising end-caps in stores across the country.

Gabe has been an advisory board member and writer for Retail Pharmacy Magazine and he completed a term as 2nd Vice Chairmen of the Board of Directors for Chain Drug Marketing Association (CDMA).

On November 1, 2011, Gabe joined the NCPA team. His new position as Senior Director of Store Operations and Marketing has enabled Gabe to work one on one with NCPA members both virtually and on-site. He has become a sought-after speaker and can be found quoted in many of the pharmacy trade magazines.

Any additional questions, please contact Sue Hagler at 703-683-8200.

Ask Your Family Pharmacist TM