Cultivating Culture: How to Instill Your Values in Your Pharmacy Team

Sunday, October 7
7:45-9:15 a.m.

Culture. It’s what makes your Disney vacation and your Chick-fil-a experience. How do you create that feeling in your pharmacy? In a world of tight margins and online reviews, every interaction with a patient or prescriber is crucial to your pharmacy business. Discover how to build and sustain a high performing company culture by leveraging the power of living brands and turn your employees into ambassadors of your brand in this session.

Walk away with:

  • A guide to help you hone in on your pharmacy’s value.

  • Management tips for addressing toxic or dysfunctional values.

  • Best practices for establishing world class teams.

Bob Kelley, President and Founder, Pure Culture Consulting, Midlothian, Va.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss the common characteristics of word class teams.
  2. Demonstrate how value chain strategy helps define company purpose.
  3. Illustrate ways to streamline pharmacy communications to ensure message consistency with every member of the pharmacy team.


ACPE # 0207-0000-18-317-L04-P

ACPE # 0207-0000-18-317-L04-T

1.5 contact hours (0.15 CEUs)

Activity Type: Application-Based