Program Information

Thursday, February 28

Welcome and Overview of Meeting
8:15 a.m.-12:30 p.m.
Bill Osborn, NCPA President, Owner, Osborn Drugs, Miami, Okla.

Culture: Cascading Your Values to All Locations

Your values are your way of differentiating yourself from the competition and defining your company's culture. You know what you want, but how do you best drive your vision to your entire team? A high-performance culture must cascade from the top and be instilled with every member of your team. One bad apple can easily disrupt the balance of the culture and ultimately put the brand at risk. Culture expert Bob Kelley is no theorist. He has done this and lived it as senior operating leader for Ukrop's Super Markets Inc., a regional food retailer widely known internationally for customer service, social responsibility, and food innovation. Bob will inspire you to re-evaluate your business culture from a high-level philosophy to actionable principles your teams exude across your different locations.

Bob Kelley, President and Founder, Pure Culture Consulting, Midlothian, Va.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Put into practice the culture you want.

  2. Develop an action plan for cascading your culture to multiple locations.

  3. Discuss the store manager's role in driving team performance.

Real Strategies for Motivating and Driving Results: Part A
8:15 a.m.-12:30 p.m.

Part A: How to Effectively Incentivize Your Pharmacy Team

Learn what sets top employers apart and how your business can get those results. Pam Marquess, co-owner of 12 pharmacies, cannot be in multiple places at once. Discover the powerful incentive strategies that Pam and other peers use to successfully impact pharmacy operations and the bottom line.

Presenter and Discussion Leader: Pam Marquess, PharmD, Owner, East Marietta Drugs, Inc., Marietta, Ga.

Real Strategies for Motivating and Driving Results: Part B
8:15 a.m.-12:30 p.m.

Part B: Staff Development that Benefits the Business

A staff development strategy that aligns with your pharmacy's specific goals and objectives can encourage team members to take on new responsibilities, provide a reward for motivated employees, and grow your service portfolio. Missouri multi-store owner Tripp Logan uses staff development as a tool for hiring, motivating, and retaining staff. Tripp will share his approach to training as means for staff incentives and lead the audience discussion.

Presenter and Discussion Leader: Tripp Logan, PharmD, Owner, L and S Pharmacy, Charleston, Mo.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Outline steps for structuring a successful employee incentive program that has a high return on investment and improves productivity.

  2. Differentiate between monetary and non-monetary incentives and the potential motivating factors within each.

  3. Assess non-traditional training opportunities and skills useful to community pharmacy practice and staff development.

Friday, March 1

New this year! Take 5!
8:15 a.m.-Noon

Pharmacy peers will Take 5 minutes to tell you about something they do in their pharmacy that is working well for them. Then you'll have 10 minutes to interact, ask questions and offer suggestions. When time runs out, it's on to the next one. Of course, there's plenty of time at the NCPA MLC meeting for further one-on-one dialogue to follow up and learn more from each other. New pharmacy service, marketing, operations, staff engagement – you'll love this fast-moving hour of expense reducers and revenue generators.

Student Business Plan Competition Presentation

Hear innovative diabetes and specialty practice ideas from some of our nation's brightest minds as the winners of the 2018 Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition, Washington State University, present their award-winning business concepts.

Self-Insured Health Plans: Opportunities to Both Save and Make You Money

Self-insured health plans can be both a cost-savings strategy for your business and an opportunity to generate more revenue by selling your pharmacy services to other groups. Former health plan broker turned transparent PBM facilitator Mark Lockhart will outline various opportunities for the multi-store owner looking to cut costs and improve employee coverage. Pharmacy owner Brian Beach will share how moving to a self-insured plan will save his business 30 percent this year and how he is selling his pharmacy services to other self-funded employers with the help of broker Matt Lund.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Develop questions to ask your current broker about your health coverage.

  2. Assess whether a self-funded health plan is right for your business.

  3. Illustrate opportunities to sell pharmacy services to other self-insured plans.

Presenters: Mark Lockhart, Director of Business Development at MaxCareRx, Edmond, Okla; Brian Beach, PharmD, Principal and Chief Financial Officer, Kelley-Ross Pharmacy Group, Seattle, Wash.; Matt Lund, Senior Vice President, Brown & Brown Pacific, Inc., Seattle, Wash.

Saturday, March 2

Take 5!
8 a.m.-Noon

Another round of expense reducers and revenue generators from pharmacy peers who will Take 5 minutes to tell you about something they do in their pharmacy that is working well for them and 10 minutes to interact, ask questions and offer suggestions.

NCPA's Wildly Important Goals for Community Pharmacy

The community pharmacy environment is rapidly evolving, presenting new opportunities and challenges for independent pharmacy. NCPA CEO Doug Hoey will walk attendees through NCPA's leadership strategy and plan for the year ahead and beyond. Special guest presenters will give context to the environment in which we will operate, including updates on Hill activity, practice transformation, and business opportunities for community pharmacy.

Advocating for a New Pharmacy Payment Model

From multiple visits to the White House and legislative wins, 2018 was a busy year for community pharmacy advocacy and 2019 should be no different. NCPA's CEO and top advocacy staff will discuss the wins, the challenges, and the unknowns that have a significant impact on your business.

NCPA CEO B. Douglas Hoey, Alexandria, Va.; Advocacy Director Karry La Violette, Alexandria, Va.

Practice Transformation and Business Opportunities
An update on CPESN® USA and Pharmacist eCare Plan activity.

State Boards and Practice Acts: Toward Permissionless Innovation
Alex Adams, a pioneer of pharmacy deregulation and Idaho Board of Pharmacy executive, will walk attendees through how a "standards of care" policy philosophy enables practice at the top of the provider's education and training and how the National Association of Boards of Pharmacy is helping pharmacy boards transition from prescriptive regulations to this new model.

Alex Adams, PharmD, Executive Director, Idaho Board of Pharmacy, Boise, Idaho.

Community Pharmacy from Another Lens: Diary of a Washington Insider

Ever wonder what leadership at government agencies are thinking? Hear the perceptions and potential for pharmacy from RADM Pamela Schweitzer's firsthand experience providing leadership and coordination of PHS pharmacy programs and professional affairs for the Office of the Surgeon General and the Department of Health and Human Services.

Rear Admiral Pamela Schweitzer, Former Chief Pharmacy Officer, U.S. Public Health Service

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss three current legislative and regulatory issues that affect your independent, community pharmacy practice.
  2. Discuss at least three current initiatives toward improved change in the community pharmacy marketplace.
  3. Differentiate legal "scope of practice” from "clinical ability"
  4. Describe common regulatory philosophies, including the "precautionary principle” and "permissionless innovation"
  5. Describe advanced primary care medical home models that aim to strengthen primary care through multi-payer payment reform and care delivery transformation.