NCPA Executive Update

NCPA Executive Update delivers insights on legislative, regulatory, policy, and industry developments from NCPA CEO B. Douglas Hoey, Pharmacist, MBA, to NCPA members and pharmacy leaders every Friday.

Your Pharmacy Team's Perfect Training Facility | NCPA Executive Update | August 5, 2016

by NCPA | Aug 05, 2016

Dear Colleague,

Doug Hoey

Tonight's Opening Ceremony of the 2016 Summer Olympics in Rio de Janeiro kicks off two weeks of renewed interest in esoteric sports like synchronized swimming and trampoline (since when is trampoline an Olympic sport?), and desperate attempts to avoid daytime spoilers about favorites like television primetime time zone delayed swimming, gymnastics, and soccer. We root for the underdogs, cheer on our favorite teams, and wonder, "Wow, how did they do that?"

As Team USA enters the stadium during the Parade of Nations tonight, each athlete at the zenith of his or her sports career, I can't help but think each of our pharmacy teams is like Team USA. Every staff member in your pharmacy is a master of his or her specific job responsibilities, or sport, and works together for the glory of the entire team and country, or, in our case, the pharmacy and its patients.

Your pharmacy works best when your entire team is at its peak performance, just like the athletes competing this month in Rio, and the NCPA 2016 Annual Convention in New Orleans is the perfect training facility for you and your team. Our three tracks, or dimensions, of educational programming—the Front End, the Back Office, and Expanding Opportunities Dimensions—will help you and your team members train and excel in their areas of specialty as well as compete successfully in new clinical services and niches. Convention goers can attend programming sessions in any of the dimensions, or concentrate on just one dimension to help their business reach the gold.

The programs included in the Expanding Opportunities Dimension will use the experiences of your peers to create clinical services perfect for your market, your providers, and your patients. There is no one-size-fits-all approach to breaking into this new area, and in these early days of clinical service expansion, the best teacher is the real world experience of success. Our convention speakers have been there and done that and want to share their insights with you. For example, Tripp Logan, PharmD, of L & S Pharmacy in Charleston, Mo., will lead a session on Tuesday morning on how to make simple changes to your pharmacy workflow and better delegate new tasks to staff so you can take on a new pharmacy service expansion project.

Other sessions in this dimension will help you capitalize on the investment you've already made in relationships with providers and patients. Looking to get into high performance networks or build a transitions of care program at your pharmacy? We can show you how. Want to expand your pharmacy services? We can tell you how to use your medication synchronization program to incorporate these new, profit-building options into your patient offerings. Many of the sessions will include a 30-minute idea-sharing, "Shoot the Breeze" session at the end so you can collect those pearls of wisdom from the speakers and your peers. Check out what you will walk away with from each session on the NCPA website.

Athletes are constantly seeking ways to optimize their performance and skill set (hopefully via traditional training methods, comrade!). We can help you and your pharmacy staff do the same at the NCPA Annual Convention. Instead of asking yourself, "Wow, how did they do that in their pharmacy?", you'll be telling yourself, "Wow, I can do that!"

We encourage you and your pharmacy team to come train with us at the NCPA Annual Convention Oct. 15-19. There are special registration rates for staff pharmacists and pharmacy technicians. See you in NOLA.

Doug Hoey

P.S.—If you register online or via phone at 1-800-544-7447 by 11:59 p.m. Monday, Aug. 8, you will be entered into a drawing to receive complimentary registration for you and a guest to the convention. There will be two separate drawings, doubling your chance to win—but you have to register! (Drawing only open to pharmacist attendees, not exhibitor personnel.)